Body Language in Business - Decoding the Signals
von: A. Furnham, E. Petrova
Palgrave Macmillan, 2010
ISBN: 9780230292291
Sprache: Englisch
228 Seiten, Download: 1114 KB
Format: PDF, auch als Online-Lesen
Cover | 1 | ||
Half-Title | 2 | ||
Series | 3 | ||
Title | 4 | ||
Copyright | 5 | ||
Dedication | 6 | ||
Contents | 7 | ||
List of Figures and Tables | 9 | ||
Preface | 11 | ||
1Introduction | 12 | ||
What is body language? | 13 | ||
The function of body language | 16 | ||
Sense and nonsense about body language | 19 | ||
Why is it important in business? | 24 | ||
Evolutionary approaches to body language | 25 | ||
Three media, three cues | 26 | ||
Conclusion | 33 | ||
2 The Signal System | 34 | ||
Channels of communication | 34 | ||
Feel the unspoken | 56 | ||
Beyond words and sounds | 62 | ||
Conclusion | 65 | ||
3 Everyday Signs and Signals | 67 | ||
The influence of nonverbal signs in impression formation | 67 | ||
Physical appearance | 68 | ||
Bodily attractiveness | 69 | ||
Looking the part | 71 | ||
Dress | 76 | ||
Color | 80 | ||
Conclusion | 83 | ||
4 Communicating Attitudes, Emotions and Personality | 84 | ||
Showing emotions | 84 | ||
Emotional labor | 85 | ||
Ability, accuracy and skill | 87 | ||
Communicating attitudes | 91 | ||
Intuition | 94 | ||
Emotional intelligence and reading the signals | 95 | ||
Your personality is showing | 96 | ||
Culture and bodily communication | 99 | ||
Conclusion: what does it all mean for business? | 114 | ||
5 Lying and Deception: Revealing and Concealing Information | 116 | ||
Different types of lie | 119 | ||
Why do people lie? | 123 | ||
Catching liars: why they fail | 125 | ||
The clues to deceit | 129 | ||
Conclusion | 139 | ||
6 Applying The Theory: Work Contexts | 145 | ||
Communicating dominance, identity and status nonverbally | 146 | ||
Business talks | 147 | ||
Negotiation skills and styles | 161 | ||
Communication in sales | 169 | ||
Interviews | 174 | ||
Meetings | 176 | ||
Advertising and political messages | 179 | ||
Observation and identification | 180 | ||
Body language and memory | 183 | ||
Conclusion | 185 | ||
7 Applying The Theory: Emotions at Work | 188 | ||
Body language and bullying at work | 188 | ||
The body language of frustrating and frustrated customers | 192 | ||
Recognizing stress at work | 195 | ||
Office politics | 198 | ||
Body language and workplace romantic relationships | 200 | ||
Mind control | 205 | ||
Winning and losing at work | 209 | ||
Conclusion | 211 | ||
Appendix: Other Literature on the Topic of Body Language | 217 | ||
References | 218 | ||
Index | 220 |