Social Information Seeking - Leveraging the Wisdom of the Crowd
von: Chirag Shah
Springer-Verlag, 2017
ISBN: 9783319567563
Sprache: Englisch
195 Seiten, Download: 4067 KB
Format: PDF, auch als Online-Lesen
| Foreword | 7 | ||
| References | 9 | ||
| Preface | 10 | ||
| Acknowledgments | 12 | ||
| Contents | 14 | ||
| List of Figures | 18 | ||
| List of Tables | 21 | ||
| Acronyms | 22 | ||
| Part I Foundation | 24 | ||
| 1 Introduction | 25 | ||
| 1.1 Introduction | 25 | ||
| 1.2 Defining and Situating SIS | 27 | ||
| 1.3 SIS Activities and Applications | 29 | ||
| 1.4 Relation to CIS and Previous Works | 30 | ||
| 1.5 Organization of This Book | 31 | ||
| References | 33 | ||
| 2 Information Seeking | 35 | ||
| 2.1 Introduction | 35 | ||
| 2.2 Foundational Models | 37 | ||
| 2.2.1 Dervin | 37 | ||
| 2.2.2 Belkin | 38 | ||
| 2.2.3 Ellis | 39 | ||
| 2.2.4 Wilson | 39 | ||
| 2.2.5 Kuhlthau | 40 | ||
| 2.2.6 Westbrook | 41 | ||
| 2.2.7 Marchionini | 42 | ||
| 2.3 Models Built on Foundational Models | 43 | ||
| 2.3.1 Expanded ISP | 44 | ||
| 2.3.2 Information Seeking and Communication | 45 | ||
| 2.3.3 Mediated Information Retrieval | 45 | ||
| 2.3.4 Emerging Concepts: Sense-Making and Multi-Session IR | 46 | ||
| 2.4 Summary | 48 | ||
| References | 48 | ||
| 3 Social Media and Social Networking | 50 | ||
| 3.1 Introduction | 50 | ||
| 3.2 Social Media | 51 | ||
| 3.3 Social Networking | 53 | ||
| 3.4 Privacy | 54 | ||
| 3.5 Identity Construction and Making Impressions | 55 | ||
| 3.6 Communication via Social Media Platforms | 56 | ||
| 3.7 Social Capital | 57 | ||
| 3.8 Knowledge Sharing | 58 | ||
| 3.9 Access and Digital Inequality | 59 | ||
| 3.10 Summary | 60 | ||
| References | 61 | ||
| Part II Social Dimension of Information Seeking | 64 | ||
| 4 Online Question-Answering (Q&A) | 65 | ||
| 4.1 Introduction | 65 | ||
| 4.2 Types of Online Q&A | 66 | ||
| 4.2.1 Community Q&A (CQA) | 70 | ||
| 4.2.2 Collaborative Q&A | 73 | ||
| 4.2.3 Expert-Based Q&A | 73 | ||
| 4.2.4 Social Q&A (SQA) | 76 | ||
| 4.3 Comparing Various Q&A Models | 78 | ||
| 4.4 Content in Online Q&A | 79 | ||
| 4.4.1 Questions | 80 | ||
| 4.4.2 Answers | 81 | ||
| 4.5 Users in Online Q&A | 83 | ||
| 4.5.1 Askers | 83 | ||
| 4.5.2 Answerers | 84 | ||
| 4.5.3 Balance of Askers-Answerers | 86 | ||
| 4.5.4 Special Users | 88 | ||
| 4.6 Summary | 90 | ||
| References | 91 | ||
| 5 Social Search | 95 | ||
| 5.1 Introduction | 95 | ||
| 5.2 Defining Social Search | 96 | ||
| 5.3 Social Search Theories | 98 | ||
| 5.3.1 An Early Model | 98 | ||
| 5.3.2 Information-Driven Motivation | 99 | ||
| 5.3.3 Cognitive Motivation | 100 | ||
| 5.3.4 Collaborative Search | 101 | ||
| 5.4 Social Search Technology | 103 | ||
| 5.4.1 Statistical Analyses | 104 | ||
| 5.4.2 Social Annotations and Bookmarking | 105 | ||
| 5.5 Co-browsing or Collaborative Navigation | 106 | ||
| 5.6 Summary | 108 | ||
| References | 108 | ||
| Part III Collaborative Dimension of Information Seeking | 111 | ||
| 6 Collaborative Information Seeking | 112 | ||
| 6.1 Introduction | 112 | ||
| 6.1.1 Collaboration to Help Information Seeking | 113 | ||
| 6.1.2 Information Seeking to Help Collaboration | 113 | ||
| 6.2 Defining and Situating Collaboration | 114 | ||
| 6.2.1 Terms and Terminology Concerning Collaboration | 115 | ||
| 6.2.2 Limitations of Collaboration | 116 | ||
| 6.2.3 Collaboration in the Context of Information-Intensive Tasks | 118 | ||
| 6.3 Collaborative Information Seeking in Context | 119 | ||
| 6.3.1 Collaborative Information Retrieval (CIR)and Co-search | 123 | ||
| 6.4 Frameworks and Models for CIS | 125 | ||
| 6.4.1 Space and Time Aspects of CIS | 125 | ||
| 6.4.2 Control, Communication, and Awareness in a CIS Environment | 126 | ||
| 6.4.2.1 Control | 126 | ||
| 6.4.2.2 Communication | 127 | ||
| 6.4.2.3 Awareness | 128 | ||
| 6.4.3 Materializing Control, Communication, and Awareness | 129 | ||
| 6.4.4 Nature and Level of Mediation | 130 | ||
| 6.4.4.1 System/Algorithmically Mediated Collaboration | 130 | ||
| 6.4.4.2 User/Interface-Mediated Collaboration | 131 | ||
| 6.5 Summary | 131 | ||
| References | 132 | ||
| 7 Social and Collaborative Information Seeking | 136 | ||
| 7.1 Introduction | 136 | ||
| 7.2 Background | 138 | ||
| 7.3 Current State of SCIS Research | 141 | ||
| 7.4 Research and Development Trajectory for SCIS | 142 | ||
| 7.4.1 Methodological Issues and Challenges | 142 | ||
| 7.4.2 Studying SCIS in Specific Domains | 143 | ||
| 7.4.2.1 SCIS Support for Education | 144 | ||
| 7.4.2.2 SCIS Support for Health Information Seeking | 144 | ||
| 7.4.2.3 SCIS Support for Cross-Language Information Retrieval | 145 | ||
| 7.4.2.4 SCIS Support for E-Discovery | 145 | ||
| 7.4.2.5 SCIS Support for Other Domains | 145 | ||
| 7.4.2.6 Cross-Disciplinary Research | 146 | ||
| 7.5 Summary | 146 | ||
| References | 147 | ||
| Part IV Current State and Future Directions | 150 | ||
| 8 SIS in Research and Practice | 151 | ||
| 8.1 Introduction | 151 | ||
| 8.2 Studying SIS | 152 | ||
| 8.2.1 Direct Observation | 152 | ||
| 8.2.2 Interviews | 153 | ||
| 8.2.3 Content Analysis | 154 | ||
| 8.2.4 Mixed Methods | 155 | ||
| 8.3 Evaluating SIS | 155 | ||
| 8.3.1 Evaluating Usability with User Studies | 156 | ||
| 8.3.2 System-Based Training-Testing | 157 | ||
| 8.3.3 Qualitative Evaluation | 157 | ||
| 8.3.4 Task- or Application-Based Evaluation | 158 | ||
| 8.4 SIS Products and Services | 158 | ||
| 8.4.1 Face-to-Face Communication | 159 | ||
| 8.4.2 Computer-Mediated Communication | 160 | ||
| 8.4.3 Peer-Driven Services | 160 | ||
| 8.4.4 Expert-Driven Services | 161 | ||
| 8.4.5 Social Live Streaming Services | 162 | ||
| 8.5 Summary | 163 | ||
| References | 164 | ||
| 9 Conclusion | 167 | ||
| 9.1 Introduction | 167 | ||
| 9.2 Synthesis Frameworks with Social and CollaborativeDimensions | 168 | ||
| 9.2.1 Intent | 169 | ||
| 9.2.2 Activeness | 172 | ||
| 9.2.3 Concurrency (Time) | 172 | ||
| 9.2.4 Location (Space) | 172 | ||
| 9.2.5 Role/Mediation of System and User | 172 | ||
| 9.2.6 Level of Awareness | 173 | ||
| 9.2.7 Level of Interaction | 173 | ||
| 9.2.8 Amount of Communication | 173 | ||
| 9.2.9 User Roles | 174 | ||
| 9.2.10 Strength of the Connection | 174 | ||
| 9.2.11 Balance of Benefits | 174 | ||
| 9.2.12 Usage of Information | 175 | ||
| 9.3 Opportunities and Challenges in SIS | 175 | ||
| 9.3.1 Theoretical Issues | 175 | ||
| 9.3.2 Experimental and Practical Issues | 179 | ||
| References | 181 | ||
| A Computer-Mediated Communication (CMC) | 183 | ||
| A.1 Social Presence Theory | 183 | ||
| A.2 Media Richness Theory | 184 | ||
| A.3 Social Information Processing (SIP) Theory | 185 | ||
| A.4 Social Identification/De-Individuation (SIDE) Theory | 186 | ||
| A.5 Hyperpersonal Communication Model | 186 | ||
| A.6 Summary | 187 | ||
| References | 187 | ||
| Glossary | 189 | ||
| Index | 193 |